Terms & Conditions Cheltenham

Terms & Conditions Cheltenham March 21-23, 2025

CUSTOMERS

Ordering Tickets

All ordering of tickets is done via Ticket Tailor + Stripe. We do not store credit card details nor do we share customer details with any 3rd parties. We do not keep any records of your card details. The purchaser prints out their own tickets. Tickets are available for Cheltenham until Sunday March 23rd. It is the purchaser’s responsibility to print or save a digital copy of the ticket as proof of purchase. The total cost of your ticket is the price plus booking fee. By entering card details onto e-tickets/Stripe you confirm that the credit or debit card being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Payments of Ticket. Payment for all tickets is at point of sale and not at point of despatch. Payments for tickets must be made using TicketTailor + Stripe via the website.

Cancellation Tickets

If you change your mind you’re entitled to change your mind and cancel your tickets.   If you require a refund you must cancel your tickets to Craft Festival, Cheltenham no less than 7 days before the event. You’ll be given a full refund less booking fee charges. We are a small, non-profit making company and would sincerely ask you to donate our ticket price instead of requesting refunds.

Ticket Refunds

We will refund tickets and workshop bookings until 7 days prior to the event opening.  Please email us hello@craftfestival.co.uk with your contact details and your booking reference and let us know why you need refunding. We are a small, non-profit making company and would sincerely ask you to donate our ticket price instead of refunding.  We regret we cannot process refunds if notification is made after 6pm Thursday March 13th 2025.

Privacy Policy .

Made by Hand Events Ltd is a UK based company, working in accordance with the UK Data Protection Act 2018. We do not store credit card details and we do not keep any records of your card details. We collect data about you when you join our mailing list or contact us. We may share your contact details with our carefully selected partners if you have given us permission. You’ll always be able to unsubscribe from any mailing list. We take your personal privacy very seriously and will not sell, distribute or disclose information about you unless approved by you or unless we are required to do so by law. When you contact us you’ll be asked if you would like your details to be added to our mailing list. We run this as an ‘opt-in’ rather than ‘opt-out’ system as we respect your privacy. If you opt to join our mailing list we’ll only use your details for the purposes of telling you our news, special offers from our partners and information about our events. You can unsubscribe at any time. We provide links to other sites that may not have the same strict privacy policy as ours and cannot accept responsibility for other sites once you have left Made by Hand Events Ltd. We will of course take all reasonable care, in so far as it’s in our power to do so, to keep your personal details secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing our website.